Terms of Services of TrueMoney Wallet
This Terms of Services of TrueMoney Wallet (hereinafter called as the “Terms of Services”) is an agreement between True Money Company Limited, having its head office located at no. 89, AIA Capital Center Building, 18th-19th Floor, Ratchadaphisek Road, Din Daeng Sub-District, Din Daeng District, Bangkok (hereinafter called as the “Company”) of the one part; and TrueMoney Wallet customer (hereinafter called as the “Customer”) of the other part; for the use of TrueMoney Wallet services (hereinafter called as the “Service(s)”). In this regard, the Customer can conduct the financial transaction by using the Company’s electronic money (hereinafter called as the “Money”), credit card, debit card or any electronic card bound with the Customer’s Account, including top-up, pay, transfer and withdraw via TrueMoney Wallet application, (hereinafter called as the “Application”) or via the Company’s Prepaid Card, such as WeCard or any other cards jointly issued by the Company and any other juristic persons. The Customer has the duty to thoroughly make understanding before using the Services, and to observe the Terms of Services regularly. If there is any question regarding the Services, the Customer can contact TrueMoney Customer Care 1240, or any other channels as specified by the Company.

1. General Provisions
1.1 The Customer agrees to comply and be bound by this Terms of Services. The use of Services shall be deemed as the acceptance of this Terms of Services. The Company may make amendment or addition to this Terms of Services, at any time by notifying the Customer. Additionally, by using the Services after the amendment or addition shall be deemed as the acceptance of such amendment or addition for each time.

1.2 Unless otherwise notified or specified, any new characteristic amended, added or improved on the Services shall be under this Terms of Services.

1.3 At any time, the Company reserves the right to improve or cancel the Services or any part of the Services, whether temporarily or permanently, upon prior notice by the Company.

2. Use of Service
2.1 In applying for the use of Services, the Customer must open TrueMoney Wallet Account (hereinafter called as the “Account”) for conducting the transactions in connection with the use of Services. In this regard, the Customer must perform as follows:

2.1.1 The Customer holding Thai nationality must fill in his/her name, family name, email, mobile phone number, address, occupation, workplace, date-month-year of birth and the identification card number, as well as, any other information as specified or to be specified further by the Company in compliance with the Company’s purpose of providing Service and/or the relevant laws.
2.1.2 The Customer holding any nationalities other than Thai (hereinafter called as the “Foreigner”) must fill in the type of visa for residing in Thailand, place of residence in Thailand, electronic signature, copy of passport having validity period of more than 6 (six) months, as well as, any other information as specified or to be specified further by the Company in compliance with the Company’s purpose of providing Service and/or the relevant laws.

Upon the Customer having filled in the information above, the Customer must set letter, character, number, sound, symbol or biometric data as specified by the Company (hereinafter called as the “Password”). The Password can be changed thereafter by himself/herself in accordance with the Company’s terms and conditions.

The Company reserves the right to refuse the opening of the use of Services, provision of Services and/or transaction conduction with the Customer, who conceals the true name or uses fictitious name, or upon the Company having detected that the Customer’s registered name is not true, correct and be present. In case that the Customer is the Foreigner, the Company reserves the right to refuse the opening of the use of Services, provision of Services and/or transaction conduction with the Customer, who has nationality, place of residence or some occupations as specified by the Company. In this regard, the Customer agrees and accepts that the consideration and approval of the application for the use of Services shall be in the sole discretion of the Company.

2.2 The Customer shall keep the Password and the information used in the application for the use of Services in private and confidential, and shall not disclose or do any action which may make any other person know the Password and/or such information. The Customer agrees that any transaction, which has been conducted using the Customer’s Password, shall be deemed as the Customer’s own action in all respects. In this regard, the Company shall not be responsible for any damage occurring from any transaction conducted under the Customer’s Account due to the use of such Password.

2.3 In case the Customer uses the Password for conducting and completely finishing any transaction in connection with the use of Services, then, the Customer shall agree that it cannot cancel, revoke, change or amend such transaction, and in which the Customer shall be bound in accordance with such transaction in all respects.

2.4 The Customer can use the Password for the Services of payment for the price of goods and/or service fees, as well as, for conducting financial and banking transactions and/or any other transactions in which the Company may expand the scope of service provision in the future.

In this regard, if the Customer is the Foreigner, the Customer can check eligible Services of payment for the price of goods and/or service fees, as well as, financial and banking transaction and/or any other transactions at https://www.truemoney.com/foreigner.

2.5 The Customer acknowledges that, in using the Services, if the Password has been entered consecutively for number of times more than those as specified by the Company, then, the Company shall immediately suspend the use of Service. The Customer shall be able to use the Services upon notifying the Company of its intentions to request for new Password in accordance with the method as specified by the Company.

2.6 In case the Customer forgot the Password or wishes to change the Password for any reason whatsoever, in such case, the Customer shall immediately notify the Company in accordance with the method as specified by the Company. However, the action above shall not affect any transaction already conducted prior to the notification to the Company.

2.7 The Customer agrees to pay the Services fees at the rates as specified by the Company. In this regard, the Customer can check fee rates at https://www.truemoney.com/rates/. The Company reserves the right to change the fee rates at any time upon prior notice by the Company.
In the event that the Customer has to pay any Service fees to the Company as aforementioned, the Customer hereby allows the Company to deduct such Service fees on the due date immediately and the Customer agrees to maintain the balance of Money in the Customer’s Account to be sufficient for such deduction.

2.8 The Customer acknowledges that the Company is merely the service provider facilitating the payment and/or collecting the payment of price of goods and/or service fee, and conducting the transaction pursuant to the Customer’s instruction. Thus, if there is any problem occurring to the goods and/or the services or the defect of goods and/or services or any dispute arising, in such case, the Customer must contact the seller and/or the service provider of those goods and/or services by its own.

In this regard, in providing the service of paying the price of goods and/or service fees, the Company does not know the agreement, terms or the rights and obligations, by which the Customer and the seller and/or the service provider have between them. Thus, in case of any dispute arising due to the Company providing the service of payment for the goods and/or services, whether overdue debt payment, partly debt payment, suspension of services or any other circumstances, then, the Customer shall be responsible and/or solve the dispute by its own. The Company shall not involve in any case.

2.9 The Customer acknowledges that the Company is merely the service provider facilitating the transaction conduction via using credit card, debit card or any electronic card bound with the Customer’s Account pursuant to the Customer’s instruction. In this regard, such performance of the Company shall not be deemed as the banks or the financial institutions or the service provider of credit card, debit card, electronic card or the provision of such financial service.

In providing the Services by the Company, it shall not be deemed that the Company (a) provides money transfer service directly to the Customer and/or (b) acts as trustee, custodian or administrator for Customer’s money. In case of any problem arising due to the use of credit card, debit card or any electronic card bound with the Customer’s Account other than the transaction conducted by using Money, then, the Customer shall contact the banks or the financial institutions or the service provider of credit card, debit card, electronic card and/or solve such problem by its own. The Company shall not involve in any case.

2.10 The Customer can conduct the financial transaction using credit card, debit card or electronic card only for limited transactions as specified by the Company by binding such card with Customer’s Account. In this regard, the Company reserves the right to provide the service of paying the price of goods and/or service fees by the abovementioned payment methods only for the goods and/or services of some sellers and/or the service providers specified by the Company at the present and/or in the future.

2.11 The Company reserves the right to refuse the transaction conduction of payment or collection for price of goods and/or service fees as follows:

2.11.1 Payment or collection for price of goods and/or service fees on behalf of any other juristic person or person; or
2.11.2 Payment or collection for price of goods and/or service fees of some types, which the service has been suspended and there is signal line connection fee; or
2.11.3 Payment or collection for price of goods and/or service fees of some types, which have outstanding debt and overdue; or
2.11.4 Payment or collection for price of goods and/or service fees of some types, which is partly paid; or
2.11.5 Payment or collection for price of goods and/or service fees, which is contrary to the law or good morals, the requirements of the electronic card network service provider or any other conditions as specified by the Company; or
2.11.6 Payment or collection for price of goods and/or service fees, which exceeds the number of transactions per month as specified by the Company.

In this regard, the terms of payment for the price of goods and/or service fees shall be in accordance with the requirements set by each seller and/or service provider.

2.12 In case the Company has detected that the Money in the Customer’s Account is not sufficient for the payment of the price of goods and/or service fees, or the price of goods and/or service fees are lower than the minimum expenditure amount as specified by the Company, or the price of goods and/or service fees exceed the limit amount as specified by the Company for the Customer at any time, then, the Company shall be entitled to suspend the Services provided to the Customer at that time.

2.13 The Company shall provide the Services at its best for the Customer’s satisfaction. In case any failure or delay occurring to any Service provided by the Company, whether due to computer system, internet system, electronic equipment or any other systems in relation to the provision of Services, including the mobile phone network system and any cause whatsoever, the Customer shall not set up such causes as abovementioned to claim for any damage from the Company.

2.14 The Company shall not be responsible for damage or loss in any case, whether directly or indirectly, occurring to the data in mobile phone or the mobile phone itself or any equipment resulting from the provision of the Services.

2.15 The Company reserves the right to suspend or terminate the Customer’s use of Services, without giving prior notice to the Customer, in case where the Company has found any of circumstances pursuant to Clause 4.2 of this Terms of Services.

2.16 According to the Anti-Money Laundering Act, B.E. 2542 including the relevant notifications and regulations being in force and effect at the present and/or to be in force and effect in the future, the Company, as electronic money business operator, has the duty to comply with the law on anti-Money laundering and the law on counter terrorism and proliferation of weapon of mass destruction financing. As such, the Customer must identify himself/herself by making registration and providing the evidence and information, and the Company shall examine, verify Customer’s identity and conduct due diligence of the evidence and information completely and correctly as required by the laws. In case the Customer fails to make the registration or provide the evidence within the specific period of time or the Company cannot verify Customer’s identity, then, the Customer allows the Company to temporarily suspend the Services or refrain from the Customer’s transaction conduction until the Customer have registered and provided the evidence completely and correctly as prescribed by the laws or by the AML Office. In this regard, in case where the Customer fails to register and provide the evidence as abovementioned within 90 (ninety) days from the date of such suspension or refrain by the Company, then, the Company shall reserve the right to terminate the Customer’s Account and/or take any other actions, as the Company deems appropriate.

2.17 The Company reserves the right to change the criteria for the consideration, approval and limitation of number of the Account per 1 (one) identification card number or passport number, as the Company deems appropriate without the need to notify the Customer about the reason.

2.18 The Customer acknowledges that the Customer shall not be able to conduct any transaction with the Customer’s Account for the following events:

2.18.1 The Customer’s mobile phone number, registered with the Company, has been suspended. The Customer shall not be able to conduct any transaction with the Customer’s Account until the service suspension ends; or
2.18.2 The Customer has changed the mobile phone number registered with the Company, or has canceled the use of registered mobile phone number, or such mobile phone number has been terminated for any reason whatsoever.

For such events as abovementioned, the Customer acknowledges that the Customer must transfer Money out of the Customer’s Account before changing the mobile phone number, or before the suspension or termination of such mobile phone number and Account closure, otherwise, the Company shall not be responsible for any damage possibly occurring to the Customer.

2.19 The Company shall not be responsible for any damage or loss occurring to Money in the Customer’s Account, and/or money in the bank deposit accounts linked with credit card, debit card or any electronic card bound with the Customer’s Account, due to the Customer’s mobile phone or any other equipment being lost or stolen, or the Customer being deceived, or by any other force majeure. In this regard, the Customer shall immediately notify a request for suspension of the use of Money in the Account to the Company, or to the bank or the financial institution or credit card, debit card or electronic card service provider. In relation to the Money in the Customer’s Account, the Customer can notify the intention requesting to suspend the use of Money in the Account by himself/herself via TrueMoney Customer Care 1240 or any other channels as specified by the Company.

2.20 The Company shall not be responsible for any damage or loss occurring to Money in the Customer’s Account and/or money in the bank deposit accounts bound with credit card, debit card or any electronic card bound with the Customer’s Account, due to Malware or Computer Virus or by any other electronic attack on the mobile phone or any other equipment of the Customer using the Services.

2.21 The Customer can find the information regarding transaction history conducted for last 3 (three) months through the Application in “History” section. Additionally, the Customer can request for such information within the period of time as specified by the Company via TrueMoney Customer Care 1240 or any other channels as specified by the Company. In this regard, the Customer shall receive the evidence of transaction via the Application in “History” section and notification from the Application which will appear on the Customer’s device (Push Notification).

The evidence of transaction means the statement and any other evidences made by computer and data storage device or any other storage devices used for recording data or any other evidences as specified by the Bank of Thailand in the future. The evidence of transaction shall be deemed as confidential information in which the Customer should not disclose to third persons.

2.22 The Customer can ask for the service information and/or notify about the problems in connection with the use of Services at TrueMoney Customer Care 1240 or any other channels as specified by the Company.

3. Terms and Conditions on the Use of Services for Money Transfer into Bank Deposit Account
3.1 The Customer shall conduct the transaction via Application, requesting for Money transfer from the Customer’s Account to the bank deposit account as designated by the Customer, in accordance with the procedure and methods as specified by the Company.

3.2 The Customer acknowledges and accepts that, in transferring Money from the Customer’s Account to the bank deposit account as designated by the Customer, the Company shall charge the fee. The Customer can check the fee rates at https://www.truemoney.com/rates/. Such fees shall be immediately deducted from the Money in the Customer’s Account once the Customer notifies to request for money transfer.

3.3 The amount of money transferable per each time shall be subject to the type of the Customer’s Account.

3.4 The Customer can conduct the transaction for transferring the Money from the Customer’s Account not exceeding the specified amount per day, subject to the type of the Customer’s Account.

3.5 The Customer cannot cancel the request of money transfer.

3.6 In case the Company has detected that the amount of Money in the Customer’s Account is not sufficient to be transferred pursuant to the requested amount and fee of money transfer transaction, in such case, the Company shall reserve the right to suspend the Service provided to the Customer for that time.

3.7 In case of obstacle occurring to the Company’s Service provision due to the bank’s system, the Company shall automatically return the Money into the Customer’s Account within 3 (three) business days after receiving the notification from the bank.

3.8 In case the Customer has already sent the request for money transfer and cannot transfer the money for any reason whatsoever, in such case, the Customer acknowledges that the Company shall not refund the fee regarding such transaction, except for the failure of money transfer caused by the obstacle due to the system of Company or the bank only.

4. Termination of the Use of Services, Termination and Suspension of the Provision of Services
4.1 In case the Customer wishes to terminate the use of Services, then, the Customer shall notify the intention by himself/herself via TrueMoney Customer Care 1240 or any other channels as specified by the Company, and shall follow the methods as specified by the Company. In case there is remaining Money in the Customer’s Account and by which the Customer does not breach this Terms of Services, then, the Company shall return such remaining Money to the Customer after deducting any fee (if any) within a period of time as specified by the Company, but no later than 15 (fifteen) business days, by transferring to the Customer’s bank deposit account pursuant to the details as the Customer has notified the Company. Additionally, the Company reserves the right to charge the fee due to such money transfer (if any). In this regard, the Customer shall not charge the interest or any compensation to the Company.

4.2 The Company reserves the right to terminate the provision of Services or suspend the provision of Services, without the need to notify the Customer in advance for the following events:

4.2.1 The Customer uses forged document, or expresses false statement in the registration applying for the Account, including gives false information or provide false documentary evidence or incompletely express the document as requested by the Company; or
4.2.2 The Customer has died; or
4.2.3 The Customer is the person whom the government or state authority imposes the seizure or garnishment order, or is the designated person, or is alleged or suspected as the person committing the offense; or
4.2.4 The Company has reasonable suspicion that the Customer has committed the offense, or attempts to commit the offense as prescribed by the laws, or do any action possibly causing damage to the Company or any person; or
4.2.5 In case the Customer cancels the mobile phone number used for opening the Account, upon the Company having known the cancellation of service of such mobile phone number; or
4.2.6 The Customer who is Foreigner, having nationality, place of residence and occupation as specified by the Company; or
4.2.7 The Customer breaches any provision as specified in this Terms of Services; or
4.2.8 The Customer has not used the Services for a period of 6 (six) months consecutively from the last use of Services; or
4.2.9 Foreign Customer who his/her passport already expired while he/she is using Services; or
4.2.10 Insufficient Money in the Customer’s Account to be deducted, in accordance with the Service fee charged by the Company.

In this regard, the Company shall not involve or be responsible for all damages occurring due to such suspension and/or termination of the Customer’s use of Services.

Furthermore, in case the Company has reasonable doubt or necessity to perform any act in compliance with the laws, the Company may request Customer to provide additional information, evidences or documents for the Company’s consideration. In case that the Customer does not proceed as requested within the period specified by the Company, or the Company already received such addition information, evidences or documents from the Customer and the Company deems that the Customer falls into one of the abovementioned conditions, or the Company has the necessity to terminate the relationship with the Customer due to legal reasons. The Company reserves the right to terminate the provision of Services or suspend the provision of Services immediately.

4.3 In case the Company has exercised the right to terminate the provision of Services or suspend the provision of Services pursuant to Clause 4.2 above, then the Company is entitled to proceed as follows:

If there is no remaining Money in the Customer’s Account or the remaining Money is not sufficient to pay for the Account Maintenance Fee, then the Company shall deduct the Customer’s Money only in the remaining amount for the Account Maintenance Fee and immediately terminate the provision of Services; or

If there is remaining Money in the Customer’s Account, then the Company shall maintain such Money of the Customer, and charge the Account Maintenance Fee and/or Balance Maintenance Fee from the Customer’s Account (as the case may be). The Customer can check the fee rates at https://www.truemoney.com/rates/. The Customer is entitled to request for receiving the remaining Money back from the Company after deducting the Account Maintenance Fee and/or Balance Maintenance Fee within the period specified by the Company without interest or any compensation from the Company. In this regard, the Customer shall notify the Company in advance via TrueMoney Customer Care 1240 or any other channels as specified by the Company, and follows the methods as specified by the Company. If the aforementioned period has elapsed, the Company reserves the right to proceed in accordance with the Company’s internal policy.

In the event that the request for receiving remaining Money has been made, the Company shall verify the correctness and transfer the remaining Money to the Customer, by transferring to the Customer’s bank deposit account or the Customer’s new Account pursuant to the details as the Customer has notified the Company and in accordance with the methods and conditions specified by the Company. Additionally, the Company reserves the right to charge the fee due to such money transfer (if any).

5. Customer’s Warranty
5.1 For the Customer having Thai nationality, the Customer warrants that the Customer is the person with legal competence, or has been obtained legal consent to be bound by this Terms of Services and/or to enter into any agreement related to the use of Services.

For the Customer being foreigner, the Customer warrants that the Customer is complete the age of 15 (fifteen), and is the person with the competence to be bound by this Terms of Services and/or to enter into any agreement related to the use of Services in accordance with the conditions as specified under law of his/her country.

In this regard, the Customer properly understands that the Customer shall be responsible for the financial effect or any other effects occurring or possible occurring, due to the use of Services in which the Customer has conducted or has permitted any third person to use the registered information, Password or any other information of the Customer.

5.2 The Customer warrants that he/she shall not use the Services to conduct the financial transaction having illegal purposes, whether gamble, prostitution, money laundering or use of the Account for exploitation, whether for the benefit of the Customer and/or others, in the manner of payment collection agent, or as a means of depositing and withdrawing cash, or for conducting the business in various forms, including any action violating public order or good morals, infringing any other persons’ intellectual property rights or committing any other offenses. Additionally, It shall neither cause any damage to the Application or the networks connecting with the Application, nor cause the interference with the use of the Application by any other persons, nor attempt to access the Application or networks connecting with the Application without the authorization, whether by ways of hacking, stealing, copying or destroying the database, password mining, or any other methods. Thus, in case any damage occurs to the Company, or any claim has been made against the Company for any liability, due to the Customer has conducted the financial transaction via the Company’s Services for such abovementioned purposes, or due to the Customer has done any action related to the Application as abovementioned, then, the Company shall have the right to immediately suspend or terminate the provision of Services. Additionally, the Customer shall be responsible to pay for any damage to the Company in all respects. In this regard, the Company shall not involve or be responsible for the damage possibly occurred in any respect.

5.3 The Customer warrants that the information, provided to the Company in accordance with clause 2.1 of this Terms of Services and any other information provided by the Customer to the Company, is correct in all respects. In case the Company has detected that the Customer forges the information or the document and/or assumes any person identity, whether such person gives permission or not, in applying for the use of Services, in such case, the Company reserve the right to immediately suspend or terminate the provision of Services. Additionally, the Customer shall be responsible to pay for any damage to the Company in all respects, regardless whether or not the Customer has dishonest intention.

5.4 The Customer warrants that the performance of verification via biometric facial recognition process in accordance with identification and verification process specified by the Company, is being done by the himself/herself, not his/her twins or any other person who has a similar appearance.

In addition, the Customer hereby warrants that any transactions occurring by the Customer’s biometric face recognition process is completed by himself/herself and shall be deemed as correct transactions. If there is any loss occurred from those transactions, the Customer hereby acknowledges that the Company shall not be responsible for any loss.

5.5 For the purpose of identification/verification, the Customer warrants that identification card presenting to identify himself/herself in relation to the Company’s identification and verification process, is the identification card containing correct, actual and current information of Customer. The photo appeared in the identification card is similar to the current appearance of the Customer without any difference caused by facial surgery or any act that changes appearance of Customer, and is able to indicate the appearance and character of the Customer during identification process as specified by the Company.

In the event that the Customer’s appearance has changed due to aforementioned acts, resulting in an inability to verify the identity of Customer, the Customer hereby acknowledges that the Company may prohibit or suspend the use the Services, and the Customer shall not bring such causes to claim any damage from the Company.

5.6 The Customer warrants to be bound, comply with and give cooperation, as well as, to agree on the preparation of information and/or provide documentary evidence or any other documents additionally requested by the Company for the purpose of considering the opening of the use of Services, the provision of the Service, any transaction conduction, or for strictly complying with the requirements or the notifications of the Bank of Thailand, the Anti-Money Laundering Office, or any legislation related to the compliance with this Terms of Services, both existing at the present and/or to be prescribed in the future.

6. Personal Data
The Customer agrees and acknowledges that the Company may collect, use or disclose personal data, including but not limited to information on the identification card, necessary contact information, location, biometrics data in which the Customer has given to the Company and/or being in possession of the Company and/or the Company has lawfully received or collected from any other sources or any other persons, for the purposes of consideration of Account registration requests, identification/verification of identity, use of Services, statistic, analysis and research in order to enhance the Services or offer the privilege which may benefit the Customer in connection with the Services, or emphasizing the Customer to receive good Services from the Company, providing support service, contact and request for information, including sending news and information, marketing campaign, promotional campaign or offering products which the Customer may be interested in or may benefit the Customer via Company’s communication channels. In addition, the Customer acknowledges that the Company may transfer or transmit the Customer’s personal data to juristic persons having control over the Company or under control of the Company and juristic persons under the same control of the Company, including juristic persons or persons in which the Company is a contractual party or having the legal relationship with, and third persons or juristic persons acting as a data processor, whether inside and outside Thailand. In the event that it is necessary for the Company to transfer or transmit Customer’s personal data to persons or juristic persons outside Thailand having inadequate personal data protection standard as prescribed by laws, the Company ensure that the Company will implement appropriate personal data protection measures in compliance with the laws.

The Customer may read and review other details through the Company’s Privacy Policy here

7. Processing of Biometrics Data Consent
The Customer hereby consents the Company to collect and use the Customer’s biometrics data given to the Company such as face recognition data, and disclose such data to third party acting as a data processor of the Company, for the purpose of identification/verification of identity in order to prevent crime and fraud, and suspicious of financial support for terrorism or money laundering in accordance with the Company’s policy and relevant laws.

In this regard, the Company will process Customer’s biometrics data in accordance with the laws and appropriate security standard under Company’s Privacy Policy.

8. Language
Any translation of this Terms of Services is provided solely for the Customer’s convenience and is not intended to amend or modify any provisions of the Terms of Services. In the event of a conflict of the Thai version and other language version, Thai version shall prevail.

9. Governing Law
This Terms of Service shall be governed and construed in accordance with the laws of Kingdom of Thailand without regard conflicts of law.

10. Severability
In case any term or condition of this Terms of Services becomes null and void or incomplete by law, then the other enforceable term or condition of this Terms of Services shall be separated from the part that becomes null and void, and shall have full force and effect.

11. No Waiver
The failure by the Company to enforce any term or condition of this Terms of Services shall in no way affect the right of the Company to enforce the same, and no waiver of a breach of any term or condition of this Terms of Services by the Customer shall be construed as an agreement to waive any subsequent breach of the same or other term or condition.