Announced on September 25, 2026
| Service | Fee (per transaction) | Minimum amount (per transaction) | Remark |
|---|---|---|---|
| TrueMoney Top-up Service | |||
| 1. Top-up via Banks | |||
| 1.1 The Siam Commercial Bank (SCB) | 6 Baht* | 100 Baht | *Free of charge for the first 15 top-up transactions per month. From the 16th transaction onward, a fee of 6 Baht per transaction will be applied for following channels.
1. Top-up via Bank (including Transfer funds to TrueMoney account via a linked bank account) The transaction count will reset at the beginning of each month and restart for the new monthly cycle. **Top-up transactions made exclusively via KKP Start Saving account are not subject to any fees. However, the top-up transactions through other bank channels (excluding KKP Start Saving account), shops, or top-up kiosks (excluding TrueMoney kiosk), and reach the monthly limit of 15 transactions, a fee of 6 Baht per transaction will be applied to subsequent top-up transactions made via KKP Start Saving account. Effective November 1, 2026, top-up transactions made via KKP Start Saving account will be counted toward the monthly transaction limit and will be subjected to the same fees applicable to top-up made through other bank channels. Note: Additional service fees may be charged by the top-up service provider, subjected to the provider’s applicable terms and conditions. |
| 1.2 Bangkok Bank (BBL) | 6 Baht* | 100 Baht | |
| 1.3 Krungthai Bank (KTB) | 6 Baht* | 100 Baht | |
| 1.4 Bank of Ayudhya (BAY) | 6 Baht* | 100 Baht | |
| 1.5 Kasikorn Bank (KBank) | 6 Baht* | 100 Baht | |
| 1.6 TMB Thanachart Bank (TTB) | 6 Baht* | 100 Baht | |
| 1.7 Government Savings Bank (GSB) | 6 Baht* | 50 Baht | |
| 1.8 Bank for Agriculture and Agricultural Cooperatives (BAAC) | 6 Baht* | 100 Baht | |
| 1.9 KKP Start Saving account | 6 Baht** | 1 Baht | |
| 1.10 Promptpay to all bank accounts | 6 Baht* | No minimum | |
| 2. Top-up via Shops | |||
| 2.1 7-Eleven | 6 Baht* | 5 Baht | |
| 2.2 Lotus’s | 6 Baht* | 5 Baht | |
| 2.3 CP Fresh Mart | 6 Baht* | 50 Baht | |
| 2.4 True Shop | 6 Baht* | 50 Baht | |
| 2.5 AirPay Counter | 6 Baht* | 20 Baht | |
| 2.6 Tops Supermarket | 6 Baht* | 300 Baht | |
| 2.7 TrueMoney Payment Service Point | 6 Baht* | Depending on the service provider | |
| 3. Top-up via Kiosk (Service fee is charged by the kiosk provider) | |||
| 3.1 TrueMoney | Free | 1 Baht | |
| 3.2 True Vending Machine | 6 Baht* | 20 Baht | |
| 3.3 Boonterm | 6 Baht* | 10 Baht | |
| 3.4 Media Center | 6 Baht* | 10 Baht | |
| 3.5 Prompt Term | 6 Baht* | 20 Baht | |
| 3.6 Other Kiosks | 6 Baht* | Depend on service channels. | |
| 4. Top-up with TrueMoney Cash Card | 25% | 50 Baht | Effective from March 18, 2020 onwards |
| 5. Top-up with Credit Card (Mastercard and VISA) | 30 Baht | 1,000 Baht (Maximum 50,000 Baht per month) | Effective from December 29, 2021 onwards |
| 6. Top-up with Loan Credit Account | |||
| 6.1 Pay Next | Less than 3,000 Baht, fee 30 Baht per transaction 3,100 – 6,000 Baht, fee 60 Baht per transaction 6,100-10,000 Baht, fee 90 Baht per transaction 10,100-20,000 Baht, fee 120 Baht per transaction 20,100 – 30,000 Baht, fee 200 Baht per transaction More than 30,000 Baht , fee 300 Baht per transaction | 300 Baht | |
| 6.2 Pay Next Extra | 300 Baht |
| Services | Fee (per transaction) | Remark |
| Other Services | ||
| 7. Pay Bill | ||
| 7.1 Bill in TRUE Group | Free | |
| 7.2 Utility bills | Free | |
| 7.3 Credit card / Personal loan bills | Free | Promotion: Free of charges until further notice. |
| 7.4 Leasing bills | Free | |
| 7.5 Insurance bills | Free | |
| 7.6 Real Estate bills | Free | |
| 7.7 International merchants / Service providers bills | ||
| 7.7.1 Merchants / Service providers in Myanmar | 100 MMK (per transaction) | The service fee charged to the payer and/or the merchant is determined and collected by TrueMoney Myanmar, and it depends on the service agreement between TrueMoney Myanmar and the merchants/service providers abroad. Additionally, the currency exchange rate is subject to the prevailing exchange rate of TrueMoney Myanmar. |
| 8. Mobile Top-up | ||
| 8.1 Top-up for TrueMove H airtime | Free | |
| 8.2 Top-up for TrueMove H data package | Free | |
| 8.3 Top-up for TrueMove H airtime/data packages overseas. | ||
| 8.3.1 Service providers in Myanmar | Free | |
| 9. Purchase of Goods | ||
| 9.1 Purchase of True Money Cash Card | Free | |
| 9.2 Purchase of goods via online shop | Free | |
| 9.3 Purchase of goods on App Store | Free | |
| 9.4 Purchase of goods on Play Store | Free | |
| 10. Funds Transfer (Sender) | ||
| 10.1 Transfer funds to TrueMoney account | Free | |
| 10.2 Transfer funds to TrueMoney account via a linked bank account | 6 Baht* | Transfer funds to TrueMoney account via a linked bank account will be counted as bank top-ups. Free of charge for the first 15 top-up transactions per month through bank channels (excluding KKP Start Saving account), shops, or top-up kiosks (excluding TrueMoney kiosk). From the 16th transaction onward, a fee of 6 Baht per transaction will be applied. Effective from January 5, 2026 onwards |
| 10.3 Transfer funds to KKP Start Saving account | Free | |
| 10.4 Transfer funds to bank account | 20 Baht | |
| 10.5 Transfer funds to QR bank transferring | 25 Baht | Free of charge for the first 30 transactions of QR transferring to personal bank account per month. The 31st transaction onward, a fee of 25 Baht per transaction will be applied. Effective from February 15, 2024 onwards |
| 10.6 Overseas Transfer | ||
| 10.6.1 Transfer to Myanmar and Cambodia | Free | In case of receiving cash at the destination or using a cash pickup code in the application |
| 10.6.2 Transfer to United Kingdom, United States, Europe and Australia | 199 Baht | Effective from October 14, 2025 onwards |
| 10.6.3 Transfer to other countries | 99 Baht | Effective from October 14, 2025 onwards |
| 10.6.4 Transfer to KBZ bank account and KPay wallet Myanmar | 20 Baht | Effective from May 15, 2026 onwards |
| 11. Funds Transfer (Recipient) | ||
| 11.1 Receive funds transferring from other TrueMoney accounts | Free | Free of charge for the first 100 transactions per month. The 101st transactions onward, a fee rate 2.9% of the received amount (maximum 20 Baht per transaction) will be applied. Effective from March 19, 2025 onwards. Note: True Smart Merchant service, campaign and other cashback promotions are exempt from charges. |
| 12. Use of TrueMoney Mastercard / True Mastercard | ||
| 12.1 Activate the Virtual TrueMoney Mastercard | Free | |
| 12.2 Purchase of True Mastercard for sale (e.g. TrueWhite card) | 69 Baht | Effective from April 1, 2020 onwards |
| 12.3 Card Annual fee | Free | |
| 12.4 Replacement of True Mastercard | 69 Baht | Effective from April 1, 2020 onwards |
| 12.5 Foreign exchange rate fee | 3.5% of the amount | Collecting the actual fee for merchants in which its company is located abroad. (Fee rate at 3.5% of amount) Effective from October 25, 2018 onwards |
| 12.6 In case of the customer refusing the expense paid via TrueMoney Mastercard / True Mastercard (Dispute) | Free | Payment Dispute Process 1. The Customer must complete the payment dispute form for TrueMoney Mastercard / True Mastercard 2. Submit the documents to TrueMoney Customer Care 1240 3. Once TrueMoney receives the documents, the case will be submitted to the credit card service provider for investigation. The investigation process may take approximately 14-30 days after all required documents have been received |
| Others | ||
| 13. Balance withdrawal from a closed account | ||
| 13.1 Balance withdrawal from a closed account to a bank account | 50 Baht | Customers can submit a request to withdraw the remaining balance through TrueMoney Customer Care or TrueShop |
| 13.2 Cash withdrawal from a closed account at 7-Eleven | 20 Baht | Customers can submit a request through TrueMoney app and visit 7-Eleven store to withdraw cash. The maximum withdrawal amount is 5,000 Baht with the applicable fee deducted in cash at the service location. Effective from September 14, 2026 onwards |
| 14. Account maintenance fee/ Balance maintenance fee | ||
| 14.1 Account maintenance fee (The account that has not been activated for more than 180 days) | 20Baht (per month) | |
| 14.2 Balance maintenance fee (In case, there is balance in the account after it is terminated.) | 20 Baht (per month) | |
| 15. Statement request fee | ||
| 15.1 Transaction history retrieval fee | Free | Customers can request the transaction history up to 12 months through TrueMoney app under the “Balance” menu. The statement will be sent to the email address registered with TrueMoney. Click here for more details. For transaction history older than 12 months, please contact TrueMoney Customer Care 1240 |
Last updated 25 March 2026
| Service | Fee (per transaction) | Minimum amount (per transaction) | Remark |
|---|---|---|---|
| TrueMoney top-Up Service | |||
| 1. Top-up via banks | |||
| 1.1 The Siam Commercial Bank (SCB) | Free | 100 Baht | Free of charges for the first 15 top-up transactions of each month. For the 16th transaction onwards of each month, 6 Baht per transaction will be applied for following channels. Effective from January 5, 2026 onward. 1. Top-up via Bank 2. Top-up via Retail (7-Eleven, Lotus’s and other merchants*) 3. Top-up via Kiosk (exclude TrueMoney Kiosk at True shop and MRT) *Top-ups made through TrueMoney top-up machines at True Shops and MRT stations are always free of charge, with no transaction limits. At the beginning of each new month, the transaction count resets. **If a customer completes 15 transactions in a month using bank top-ups, retail stores, or top-up machines, any additional top-up transactions via the Money Plus account will be subject to a 6 THB fee per transaction from the 16th transaction onwards. |
| 1.2 Bangkok Bank (BBL) | Free | 100 Baht | |
| 1.3 Krungthai Bank (KTB) | Free | 100 Baht | |
| 1.4 Bank of Ayudhya (BAY) | 1.4 Bank of Ayudhya (BAY) | 100 Baht | |
| 1.5 Kasikorn Bank (KBank) | Free | 100 Baht | |
| 1.6 TMB Thanachart Bank (TTB) | Free | 100 Baht | |
| 1.7 Government Savings Bank (GSB) | Free | 50 Baht | |
| 1.8 Bank for Agriculture and Agricultural Cooperatives (BAAC) | Free | 100 Baht | |
| 1.9 KKP Start Saving Account | Free** | 1 Baht | |
| 1.10 Promptpay to all bank accounts | Free | No minimum | |
| 2. Top-up via shops | |||
| 2.1 7-Eleven | Free | 10 Baht | |
| 2.2 Lotus’s | Free | 10 Baht | |
| 2.3 CP Fresh Mart | Free | 50 Baht | |
| 2.4 True Shop | Free | 50 Baht | |
| 2.5 AirPay Counter | Free | 20 Baht | |
| 2.6 Tops Supermarket | Free | 300 Baht | |
| 2.7 TrueMoney Payment Service Point | 0-100 Baht (Depend on service channels) | Depend on service channels. | |
| 3. Top up through Kiosk Fees on KIOSK are charged by the partner service providers | |||
| 3.1 TrueMoney | Free* | 1 Baht | |
| 3.2 Boonterm | 2-20 Baht | 10 Baht | |
| 3.3 Media Center | 2-30 Baht | 10 Baht | |
| 3.4 TermsabuyPlus | 2-100 Baht | 20 Baht | |
| 3.5 Other Kiosks | 0-100 Baht (Depend on service channels) | Depend on service channels. | |
| 4. Top up with TrueMoney Cash Card | 25% | 50 Baht | Effective from March 18, 2020 onwards |
| 5. Top up with Credit Card (Mastercard และ VISA) | 30 Baht | 1,000 Baht The maximum top-up limit is 50,000 baht per month. | Effective from December 29, 2021 onwards |
| 6. Top up with loan credit account | |||
| 6.1 Micro Credit | Less than 3,000 Baht, fee 30 Baht per transaction 3,100 – 6,000 Baht, fee 60 Baht per transaction 6,100-10,000 Baht, fee 90 Baht per transaction 10,100-20,000 Baht, fee 120 Baht per transaction 20,100 – 30,000 Baht, fee 200 Baht per transaction More than 30,000 Baht , fee 300 Baht per transaction | 100 Baht | Effective from December 15, 2023 onwards |
| 6.2 Pay Next | 300 Baht | ||
| 6.3 Pay Next Extra | 300 Baht | ||
| Services | Fee (per transaction) | Remark | |
| Other Services | |||
| 7. Pay Bill | |||
| 7.1 Bill in TRUE Group | |||
| 7.2 Utility bills | |||
| 7.3 Credit card / personal loan bills | Free | Promotion: Free of charges until further notice. | |
| 7.4 Leasing bills | Free | ||
| 7.5 Insurance bills | Free | ||
| 7.6 Real Estate bills | Free | ||
| 7.7 International merchants/service providers bills | |||
| 7.7.1 Merchants/Service providers in Myanmar | 100 MMK (per transaction) | The service fee charged to the payer and/or the merchant is determined and collected by TrueMoney Myanmar, and it depends on the service agreement between TrueMoney Myanmar and the merchants/service providers abroad. Additionally, the currency exchange rate is subject to the prevailing exchange rate of TrueMoney Myanmar. | |
| 8. Mobile Top-up | |||
| 8.1 Top-up for TrueMove H airtime | Free | ||
| 8.2 Top-up for TrueMove H data package | Free | ||
| 8.3 Top-up for TrueMove H airtime/data packages overseas. | |||
| 8.3.1 Service providers in Myanmar | Free | ||
| 9. Purchase of Goods | |||
| 9.1 Purchase of True Money Cash Card | Free | ||
| 9.2 Purchase of goods via online shop | Free | ||
| 9.3 Purchase of goods on App Store | Free | ||
| 9.4 Purchase of goods on Play Store | Free | ||
| 10. Funds Transfer (Sender) | |||
| 10.1 Transfer funds to TrueMoney account | Free | ||
| 10.2 Transfer funds to TrueMoney account via Bank Account Direct Debit | Free | *Transfers from TrueMoney via linked bank account direct debit will be counted as top-ups. If the total number of top-ups from banks, stores, and cash deposit machines reaches 20 transactions per month, a fee of 6 THB per transaction will be applied starting from the 21st transaction onward. This policy will take effect from December 1, 2024. | |
| 10.3 Transfer funds to My Saving (KKP) | Free | ||
| 10.4 Transfer funds to bank account | 20 Baht | ||
| 10.5 Transfer funds to QR bank transferring | Free* | *Free of charge for the first 30 transactions of QR transferring to personal bank account of each month. The 31st transaction onwards of the month will be subjected to fee of 25 Baht per transaction. Effective from February 15, 2024, onwards. Free of charge for all QR transferring to business bank account. | |
| 10.6 Overseas Transfer | |||
| 10.6.1 Transfer to Myanmar and Cambodia | Free | In case of receiving cash at the destination or using a cash pickup code in the application | |
| 10.6.2 Transfer to Australia, Europe, United Kingdom, and United States | 199 Baht | Effective from October 14, 2025 onwards | |
| 10.6.3 Transfer to other countries | 99 Baht | Effective from October 14, 2025 onwards | |
| 10.6.4 Transfer to KBZ bank account and KPay wallet Myanmar | 20 Baht | Effective from May 15, 2026 onwards | |
| 11. Funds Transfer (Recipient) | |||
| 11.1 Receive funds transferring from other TrueMoney accounts | Free | Free of charges for the first 100 transactions each month. For 101 transactions onwards each month, a fee 2.9% of the received amount (maximum 20 Baht per transaction) will be applied. Effective from March 19, 2025, onwards. Note: True Smart Merchant service, campaign and other cashback promotions are exempt from charges. | |
| 12. Use of WeCard / True Card | |||
| 12.1 Activate the Virtual WeCard | Free | ||
| 12.2 Purchase of True Card for sale (e.g. TrueWhite card) | 69 Baht | Effective from April 1, 2020 onwards | |
| 12.3 Card Annual fee | Free | ||
| 12.4 Replacement of True Card | 69 Baht | Effective from April 1, 2020 onwards | |
| 12.5 Foreign exchange rate fee | 3.5% of the amount | Collecting the actual fee for merchants in which its company is located abroad. (Fee rate at 3.5% of amount, effective from 25 October 2018 onwards) | |
| 12.6 In case of the customer refusing the expense paid via WeCard/ True Card (Dispute) | Free | Process of refusing 1. The customer shall fill in the form of refusing the payment for WeCard/ True Card; 2. Send the document to Call Center, phone contact no. 1240; 3. Upon receipt of the document, TrueMoney will send the matter for inspection with the credit card service provider. The process will take approximately 14-30 days after receipt of the completed document. | |
| Others | |||
| 13. Balance withdrawal from a closed account | |||
| 13.1 Balance withdrawal from a closed account to a bank account | 50 Baht | Customers can submit a request to have their remaining balance refunded to their bank account. To do so, please contact TrueMoney Customer Care or visit a TrueShop. | |
| 14. Account maintenance fee/ Balance maintenance fee | |||
| 14.1 Account maintenance fee (The account that has not been activated for more than 6 months.) | 20 Baht (per month) | ||
| 14.2 Balance maintenance fee (In case, there is balance in the account after it is terminated.) | 20 Baht (per month) | ||
| 15. Statement request fee | |||
| 15.1 Old statement request fee | Within 3 months: No charges 3 to 12 months: 100 Baht per account per transaction 12 to 24 months: 200 Baht per account per transaction More than 24 months: 500 Baht per account per transaction | Users can request their account statement history for up to 12 months via the TrueMoney application under the “Balance” menu. The statement will be sent to the email registered with TrueMoney. Click here for more details. For account statement requests beyond 12 months, please contact TrueMoney Customer Care at 1240. Customers can contact TrueMoney Customer Care at 1240 to request a statement of account history. |
Last updated 14 July 2025
| Service | Fee (per transaction) | Minimum amount (per transaction) | Remark |
|---|---|---|---|
| TrueMoney top-Up Service | |||
| 1. Top-up via banks | |||
| 1.1 The Siam Commercial Bank (SCB) | Free | 100 Baht | Free of charges for the first 15 top-up transactions of each month. For the 16th transaction onwards of each month, 6 Baht per transaction will be applied for following channels. Effective from January 5, 2026 onward.1. Top-up via Bank 2. Top-up via Retail (7-Eleven, Lotus’s and other merchants*) 3. Top-up via Kiosk (exclude TrueMoney Kiosk at True shop and MRT)*Top-ups made through TrueMoney top-up machines at True Shops and MRT stations are always free of charge, with no transaction limits. At the beginning of each new month, the transaction count resets.**If a customer completes 15 transactions in a month using bank top-ups, retail stores, or top-up machines, any additional top-up transactions via the Money Plus account will be subject to a 6 THB fee per transaction from the 16th transaction onwards. |
| 1.2 Bangkok Bank (BBL) | Free | 100 Baht | |
| 1.3 Krungthai Bank (KTB) | Free | 100 Baht | |
| 1.4 Bank of Ayudhya (BAY) | 1.4 Bank of Ayudhya (BAY) | 100 Baht | |
| 1.5 Kasikorn Bank (KBank) | Free | 100 Baht | |
| 1.6 TMB Thanachart Bank (TTB) | Free | 100 Baht | |
| 1.7 Government Savings Bank (GSB) | Free | 50 Baht | |
| 1.8 Bank for Agriculture and Agricultural Cooperatives (BAAC) | Free | 100 Baht | |
| 1.9 KKP Start Saving Account | Free** | 1 Baht | |
| 1.10 Promptpay to all bank accounts | Free | No minimum | |
| 2. Top-up via shops | |||
| 2.1 7-Eleven | Free | 10 Baht | |
| 2.2 Lotus’s | Free | 10 Baht | |
| 2.3 CP Fresh Mart | Free | 50 Baht | |
| 2.4 True Shop | Free | 50 Baht | |
| 2.5 AirPay Counter | Free | 20 Baht | |
| 2.6 Tops Supermarket | Free | 300 Baht | |
| 2.7 TrueMoney Payment Service Point | 0-100 Baht (Depend on service channels) | Depend on service channels. | |
| 3. Top up through Kiosk Fees on KIOSK are charged by the partner service providers | |||
| 3.1 TrueMoney | Free* | 1 Baht | |
| 3.2 Boonterm | 2-20 Baht | 10 Baht | |
| 3.3 Media Center | 2-30 Baht | 10 Baht | |
| 3.4 TermsabuyPlus | 2-100 Baht | 20 Baht | |
| 3.5 Other Kiosks | 0-100 Baht (Depend on service channels) | Depend on service channels. | |
| 4. Top up with TrueMoney Cash Card | 25% | 50 Baht | Effective from March 18, 2020 onwards |
| 5. Top up with Credit Card (Mastercard และ VISA) | 30 Baht | 1,000 Baht The maximum top-up limit is 50,000 baht per month. |
Effective from December 29, 2021 onwards |
| 6. Top up with loan credit account | |||
| 6.1 Micro Credit | Less than 3,000 Baht, fee 30 Baht per transaction 3,100 – 6,000 Baht, fee 60 Baht per transaction 6,100-10,000 Baht, fee 90 Baht per transaction 10,100-20,000 Baht, fee 120 Baht per transaction 20,100 – 30,000 Baht, fee 200 Baht per transaction More than 30,000 Baht , fee 300 Baht per transaction | 100 Baht | Effective from December 15, 2023 onwards |
| 6.2 Pay Next | 300 Baht | ||
| 6.3 Pay Next Extra | 300 Baht | ||
| Services | Fee (per transaction) | Remark | |
| Other Services | |||
| 7. Pay Bill | |||
| 7.1 Bill in TRUE Group | |||
| 7.2 Utility bills | |||
| 7.3 Credit card / personal loan bills | Free | Promotion: Free of charges until further notice. | |
| 7.4 Leasing bills | Free | ||
| 7.5 Insurance bills | Free | ||
| 7.6 Real Estate bills | Free | ||
| 7.7 International merchants/service providers bills | |||
| 7.7.1 Merchants/Service providers in Myanmar | 100 MMK (per transaction) | The service fee charged to the payer and/or the merchant is determined and collected by TrueMoney Myanmar, and it depends on the service agreement between TrueMoney Myanmar and the merchants/service providers abroad. Additionally, the currency exchange rate is subject to the prevailing exchange rate of TrueMoney Myanmar. | |
| 8. Mobile Top-up | |||
| 8.1 Top-up for TrueMove H airtime | Free | ||
| 8.2 Top-up for TrueMove H data package | Free | ||
| 8.3 Top-up for TrueMove H airtime/data packages overseas. | |||
| 8.3.1 Service providers in Myanmar | Free | ||
| 9. Purchase of Goods | |||
| 9.1 Purchase of True Money Cash Card | Free | ||
| 9.2 Purchase of goods via online shop | Free | ||
| 9.3 Purchase of goods on App Store | Free | ||
| 9.4 Purchase of goods on Play Store | Free | ||
| 10. Funds Transfer (Sender) | |||
| 10.1 Transfer funds to TrueMoney account | Free | ||
| 10.2 Transfer funds to TrueMoney account via Bank Account Direct Debit | Free | *Transfers from TrueMoney via linked bank account direct debit will be counted as top-ups. If the total number of top-ups from banks, stores, and cash deposit machines reaches 20 transactions per month, a fee of 6 THB per transaction will be applied starting from the 21st transaction onward. This policy will take effect from December 1, 2024. | |
| 10.3 Transfer funds to My Saving (KKP) | Free | ||
| 10.4 Transfer funds to bank account | 20 Baht | ||
| 10.5 Transfer funds to QR bank transferring | Free* | *Free of charge for the first 30 transactions of QR transferring to personal bank account of each month. The 31st transaction onwards of the month will be subjected to fee of 25 Baht per transaction. Effective from February 15, 2024, onwards. Free of charge for all QR transferring to business bank account. | |
| 10.6 Overseas Transfer | |||
| 10.6.1 Transfer to Myanmar and Cambodia | Free | ||
| 10.6.2 Transfer to Australia, Europe, United Kingdom, and United States | 199 Baht | Effective from October 14, 2025 onwards | |
| 10.6.3 Transfer to other countries | 99 Baht | Effective from October 14, 2025 onwards | |
| 11. Funds Transfer (Recipient) | |||
| 11.1 Receive funds transferring from other TrueMoney accounts | Free | Free of charges for the first 100 transactions each month. For 101 transactions onwards each month, a fee 2.9% of the received amount (maximum 20 Baht per transaction) will be applied. Effective from March 19, 2025, onwards. Note: True Smart Merchant service, campaign and other cashback promotions are exempt from charges. | |
| 12. Use of WeCard / True Card | |||
| 12.1 Activate the Virtual WeCard | Free | ||
| 12.2 Purchase of True Card for sale (e.g. TrueWhite card) | 69 Baht | Effective from April 1, 2020 onwards | |
| 12.3 Card Annual fee | Free | ||
| 12.4 Replacement of True Card | 69 Baht | Effective from April 1, 2020 onwards | |
| 12.5 Foreign exchange rate fee | 3.5% of the amount | Collecting the actual fee for merchants in which its company is located abroad. (Fee rate at 3.5% of amount, effective from 25 October 2018 onwards) | |
| 12.6 In case of the customer refusing the expense paid via WeCard/ True Card (Dispute) | Free | Process of refusing 1. The customer shall fill in the form of refusing the payment for WeCard/ True Card; 2. Send the document to Call Center, phone contact no. 1240; 3. Upon receipt of the document, TrueMoney will send the matter for inspection with the credit card service provider. The process will take approximately 14-30 days after receipt of the completed document. | |
| Others | |||
| 13. Balance withdrawal from a closed account | |||
| 13.1 Balance withdrawal from a closed account to a bank account | 50 Baht | Customers can submit a request to have their remaining balance refunded to their bank account. To do so, please contact TrueMoney Customer Care or visit a TrueShop. | |
| 14. Account maintenance fee/ Balance maintenance fee | |||
| 14.1 Account maintenance fee (The account that has not been activated for more than 6 months.) | 20 Baht (per month) | ||
| 14.2 Balance maintenance fee (In case, there is balance in the account after it is terminated.) | 20 Baht (per month) | ||
| 15. Statement request fee | |||
| 15.1 Old statement request fee | Within 3 months: No charges 3 to 12 months: 100 Baht per account per transaction 12 to 24 months: 200 Baht per account per transaction More than 24 months: 500 Baht per account per transaction | Users can request their account statement history for up to 12 months via the TrueMoney application under the “Balance” menu. The statement will be sent to the email registered with TrueMoney. Click here for more details. For account statement requests beyond 12 months, please contact TrueMoney Customer Care at 1240. Customers can contact TrueMoney Customer Care at 1240 to request a statement of account history. |