Last updated 22 Jan 2024

Service Fee (per transaction) Minimum amount (per transaction) Remark
TrueMoney top-Up Service
1. Top-up via banks
1.1 The Siam Commercial Bank (SCB) Free 100 Baht Free of charges for the first 20 top-up transactions of each month.

For the 21st transaction onwards of each month, 5 Baht per transaction will be applied for following channels.

1. Top-up via Bank

2. Top-up via Retail (7-Eleven, Lotus’s and other merchants*)

3. Top-up via Kiosk (exclude TrueMoney Kiosk at True shop and MRT)

1.2 Bangkok Bank (BBL) Free 100 Baht
1.3 Krungthai Bank (KTB) Free 100 Baht
1.4 Bank of Ayudhya (BAY) 1.4 Bank of Ayudhya (BAY) 100 Baht
1.5 Kasikorn Bank (KBank) Free 100 Baht
1.6 TMB Thanachart Bank (TTB) Free 100 Baht
1.7 Government Savings Bank (GSB) Free 50 Baht
1.8 Bank for Agriculture and Agricultural Cooperatives (BAAC) Free 100 Baht
1.9 KKP Start Saving Account Free 1 Baht
1.10 Promptpay to all bank accounts Free No minimum
2. Top-up via shops
2.1 7-Eleven Free 10 Baht
2.2 Lotus’s Free 10 Baht
2.3 CP Fresh Mart Free 50 Baht
2.4 True Shop Free 50 Baht
2.5 AirPay Counter Free 20 Baht
2.6 Tops Supermarket Free 300 Baht
2.7 TrueMoney Payment Service Point 0-100 Baht

(Depend on service channels)

Depend on service channels.
3. Top up through Kiosk
3.1 TrueMoney Free 1 Baht
3.2 True Vending Machine Free 20 Baht
3.3 True Tiny KIOSK 1 Baht

2 Baht

3 Baht

5 Baht

10 Baht

15 Baht

10 Baht

20 Baht

50 Baht

90 Baht

180 Baht

300 Baht

3.4 Boonterm 2-20 Baht 10 Baht
3.5 Media Center 2-30 Baht 10 Baht
3.6 TermsabuyPlus 2-100 Baht 20 Baht
3.7 Other Kiosks 0-100 Baht

(Depend on service channels)

Depend on service channels.
4. Top up with TrueMoney Cash Card 25% 50 Baht Effective from March 18, 2020 onwards
5. Top up with Credit Card (Mastercard, VISA and JCB) 30 Baht 1,000 Baht Effective from December 29, 2021 onwards
6. Top up with loan credit account
6.1 Micro Credit Less than 3,000 Baht, fee 30 Baht per transaction

3,100 – 6,000 Baht, fee 60 Baht per transaction

6,100-10,000 Baht, fee 90 Baht per transaction

10,100-20,000 Baht, fee 120 Baht per transaction

20,100 – 30,000 Baht, fee 200 Baht per transaction

More than 30,000 Baht , fee 300 Baht per transaction

100 Baht Effective from December 15, 2023 onwards
6.2 Pay Next 300 Baht
6.3 Pay Next Extra 300 Baht
Services Fee
(per transaction)
Remark
Other Services
7. Pay Bill
7.1 Bill in TRUE Group Free Except for paying TRUE bills via True Tiny KIOSK, which incurs a 10 Baht charge per transaction.
7.2 Utility bills Free Except for paying utility bills via True Tiny KIOSK, which incurs a 5-10 Baht charge per transaction.
7.3 Credit card / personal loan bills Free Promotion:

Free of charges until further notice.

7.4 Leasing bills Free
7.5 Insurance bills Free
7.6 Real Estate bills Free
7.7 International merchants/service providers bills
7.7.1 Merchants/Service providers in Myanmar 100 MMK

(per transaction)

The service fee charged to the payer and/or the merchant is determined and collected by TrueMoney Myanmar, and it depends on the service agreement between TrueMoney Myanmar and the merchants/service providers abroad. Additionally, the currency exchange rate is subject to the prevailing exchange rate of TrueMoney Myanmar.
8. Mobile Top-up
8.1 Top-up for TrueMove H airtime Free Except for recharging TrueMove H airtime via True Tiny KIOSK, which incurs a 2 Baht charge per transaction.
8.2 Top-up for TrueMove H data package Free Except for recharging TrueMove H data package via True Tiny KIOSK, which incurs a 2 Baht charge per transaction.
8.3 Top-up for TrueMove H airtime/data packages overseas.
8.3.1 Service providers in Myanmar Free
9. Purchase of Goods
9.1 Purchase of True Money Cash Card Free
9.2 Purchase of goods via online shop Free
9.3 Purchase of goods on App Store Free
9.4 Purchase of goods on Play Store Free
10. Funds Transfer (Sender)
10.1 Transfer funds to TrueMoney account Free
10.2 Transfer funds to My Saving (KKP) Free
10.3 Transfer funds to bank account 20 Baht
10.4 Transfer funds to QR bank transferring Free*
11. Funds Transfer (Recipient)
11.1 Receive funds transferring from other TrueMoney accounts Free Free of charges for the first 100 transactions each month. For 101 transactions onwards each month, a fee 2.9% of the received amount (maximum 10 Baht per transaction) will be applied. Effective from February 15, 2024, onwards.

Note: True Smart Merchant service, campaign and other cashback promotions are exempt from charges.

12. Use of WeCard / True Card
12.1 Activate the Virtual WeCard Free
12.2 Purchase of True Card for sale (e.g. TrueWhite card) 69 Baht Effective from April 1, 2020 onwards
12.3 Card Annual fee Free
12.4 Replacement of True Card 69 Baht Effective from April 1, 2020 onwards
12.5 Foreign exchange rate fee 3.5% of the amount Collecting the actual fee for merchants in which its company is

located abroad. (Fee rate

at 3.5% of amount, effective from 25 October 2018 onwards)

12.6 In case of the customer refusing the expense paid via WeCard/ True

Card (Dispute)

Free Process of refusing

1. The customer shall fill in the form of refusing the payment for WeCard/ True Card;

2. Send the document to Call Center, phone contact no. 1240;

3. Upon receipt of the document, TrueMoney will send the matter for inspection with the credit card

service provider. The process will take approximately 14-30 days after receipt of the completed

document.

Others
13. Balance withdrawal from a closed account
13.1 Balance withdrawal from a closed account to a bank account Free Customers can only inquire about their remaining balance through TrueMoney Customer Care or TrueShop.
14. Account maintenance fee/ Balance maintenance fee
14.1 Account maintenance fee

(The account that has not been activated for more than 6 months.)

20 Baht

(per month)

14.2 Balance maintenance fee (In case, there is balance in the account

after it is terminated.)

20 Baht

(per month)

15. Statement request fee
15.1 Old statement request fee Within 3 months: No charges

3 to 12 months: 100 Baht per account per transaction

12 to 24 months: 200 Baht per account per transaction

More than 24 months: 500 Baht per account per transaction

Effective from July 1, 2022 onwards

Customers can contact TrueMoney Customer Care at 1240 to request a statement of account history.